Professionalism In The Workplace

We all know how important it is to be professional at all times in the workplace.  Always dress in professional attire, always have good phone manners, be polite and always smile, no matter what your day is like. 

When writing an email to anyone especially outside of your organization, it is important to the tone of your email or letter.  You do not want to come off strong or angry.  Never write a letter or an email when your angry, it comes across in your writing.

Lets take a look at email etiquette:
- Email only those people to whom your messages actually pertain to, don't send mass or chain letters.
- Make a point of responding to messages promptly.
-Always use spell-check and grammar check before sending message and be brief and clear.
-Include your telephone number in your message.
-Learn that email should be used for business rather than personal use.  Don't send anything you wouldn't want to see in public.

Email Mishaps
-Sending an email with the subject line empty.
- Forgetting to proof read your work before sending it off.
-No greeting or salutation.
-Inappropriate email addresses.
-Typing in uppercase.

Telephone Mannerism
-Always answer the phone with your name and company.
-When placing a call, identify yourself and the company.
-Always speak clearly.
-Always state the purpose of your call.
-Never use speaker phone only for conference calls.
-Always say please and thank you.
-Always return calls in a timely fashion.
-When taking phone messages make sure you include name, date, time, and reason for calling and where you can be reached.

Never scream across the office.  Be mindful to your co-workers.  Get up and physically walk over to their office or cubicle.  Never Never joke or horse play in the office.  Always be mindful of what you say to others.  Especially when working in a place where clients are always floating around!